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School:
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School of Business and Social Science
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Last Revised By:
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Carolyn Sanford
5/19/2009
Status: Adopted
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Department:
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Computer & Business Information Systems
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Subject:
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CBIS
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Catalog Nbr:
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260
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Descriptive Title:
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Help Desk Concepts
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Units:
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1
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Class Size Max:
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30
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Materials Fee:
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$0.00
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Grade Code:
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Letter Grade
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Number Of Hours:
(per week, based on a term of 18 weeks)
Lecture: 1.5
Laboratory: 0
Maximum Contact Hours: 27
Total Supplemental Learning Hours: 0
Teaching Units: 1.5
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Prerequisite:
CBIS 6A
Recommended Preparation:
CBIS 200
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Catalog Description:
(This is an overview of course scope, level and topics plus identification of
audience. May use up to five lines of text.)
This course provides an introduction to help desk concepts and procedures, which include help desk operations, technology and information components, as well as help desk setup, customer support and resources.
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Gerry Jenkins 11/3/2005
Department Head
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Felton Williams 11/7/2005
School Dean
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Leslie Heber
9/21/2005
Faculty Author
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